FAQs
What payment methods do you accept?
We accept various payment methods such as credit/debit cards, PayPal, Apple Pay, Google Pay, and more. Please refer to our payment page for a complete list of payment options.
How long will it take for my order to be shipped?
We do our best to get orders out in 2 days! Shipping times vary depending on your location and the shipping method you choose at checkout.
Can I track my order?
Yes, you can track your order by logging into your account or by using the tracking information provided in your shipping confirmation email.
How do I cancel or modify my order?
To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not already been shipped.
How do I contact customer support?
You can contact customer support by filling out our online contact form. We will respond to your inquiry within 24-48 hours.
How should I store the beef jerky and what is its shelf life?
Our beef jerky is best stored in a cool, dry place. To maintain its crispness and flavor, make sure to reseal the bag tightly using the built-in zipper after each use. Unopened, our jerky has a shelf life of 12 months. We recommend consuming it within 3 days after opening for the best taste experience.
Do you offer a subscription service or a loyalty program?
We offer a subscription service where you can have your favorite beef jerky delivered to your door every month. Our subscribers enjoy the convenience of regular deliveries and can modify or cancel their subscription at any time. Additionally, our loyalty program rewards you with points for every purchase, which can be redeemed for discounts on future orders. Sign up on our website to start earning points today!
Are your products available in retail stores or only online?
Our beef jerky is exclusively available online. You can purchase it directly from our website or through our TikTok shop. This approach allows us to manage our inventory more efficiently and ensures that you always receive the freshest and highest quality product directly from us.